OUR TERMS & CONDITIONS

Terms and Conditions

WorkParadise 
400/4, 2nd Fl., Talad Mai Rd.,
Mueang, Surat Thani 84000 Thailand

Phone: +66 62 336 6634

Effective date: 1 January 2026
Version: 2.0

1) Scope

These Terms apply to all services provided by WorkParadise (“WP”, “we”, “us”) to the customer (“Client”, “you”), including software development, digital services, and professional services.
Any Client terms do not apply unless we accept them in writing.

2) Agreement

A contract is valid only once confirmed and signed in writing by WorkParadise (including email confirmation, signed contract, or signed SOW).

3) Services

We will provide services with professional care and diligence. Unless agreed in writing, we do not guarantee specific business results.
WP may use third parties to support service delivery.

4) Client Responsibilities

The Client must provide accurate information, timely feedback, approvals, and access required for delivery. Delays caused by the Client may impact timelines and fees.

5) Fees & Payment

Invoices are payable within 7 days unless agreed otherwise.
Bank transfer fees must be paid by the Client so WP receives the full invoiced amount.
If payments are overdue, WP may suspend services until payment is received.

6) Changes to Scope

Any additional work outside the agreed scope requires written approval (including any fee and timeline adjustment) before WP proceeds.

7) Confidentiality & Data

Both parties must keep Confidential Information private and use it only for contract purposes.
WP handles personal data according to applicable data protection laws and WP’s Privacy Policy.

8) Intellectual Property

Deliverables created specifically for the Client transfer to the Client only after full payment.
WP retains ownership of its pre-existing tools, templates, methods, and know-how.

9) Liability

WP is fully liable only for intentional misconduct, gross negligence, or fraud.
For other cases, liability is limited to foreseeable damages.
WP is not liable for indirect or consequential losses (e.g., lost profits).
WP’s total liability is capped at the fees paid in the 3 months before the claim.

10) Non-Solicitation

During the project and for 12 months after, the Client must not hire or engage WP staff/contractors directly without written consent.

11) Termination

Either party may terminate as agreed in the contract/SOW. All outstanding invoices become immediately due upon termination.

12) Force Majeure

WP is not liable for delays or failure caused by events outside reasonable control (e.g., outages, natural disasters, government delays).

13) Governing Law & Dispute Resolution

These Terms and any disputes shall be governed by the laws of the Kingdom of Thailand.
Any dispute arising out of or in connection with these Terms or the services shall be finally resolved by arbitration administered by the Thailand Arbitration Center (THAC) in accordance with its arbitration rules.
Number of arbitrators: One (1)
Seat of arbitration: Bangkok, Thailand
Language: English